F.A.Q.

WHERE CAN I FIND SIZE AND FIT INFORMATION?

Click on ‘Size Chart' on each item’s page to view our conversion chart. We also provide model measurements. For more information, do not hesitate to contact us at support@shade-off.com

WHICH CURRENCIES CAN I SHOP IN?

Payments as well as refunds for shipments are all invoiced in Euro (EUR).

WHAT PAYMENT METHODS ARE ACCEPTED?

PayPal, Credit Card (Visa, Mastercard, Maestro), Amazon Pay, Google Pay, Apple Pay, Bitcoin, Ethereum, Shop Pay

IS IT SAFE TO USE MY CREDIT CARD?

All online credit card transactions performed on this site are secured payments. For more information, please visit our Terms of Service.

ARE DUTIES AND TAXES INCLUDED IN THE SHIPPING COSTS?

We offer DDP (Delivery Duties Paid) shipping to a few selected countries. This means taxes, custom fees and import fees for European Union Countries (EEA) are included. Shipments to DDU (Delivery Duties Unpaid) countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by SHADE-OFF.

HOW ARE REFUNDS PROCESSED?

Once the return has been received at our warehouse and accepted by the Quality and Control team, the refund will be processed via the original payment method. The refund includes the full price for the Product(s) but not the delivery charges.

HOW CAN I RETURN MY ORDER?

You have 14 days from receiving your order to return the Product to us. You have to fill up the Return Form and you will receive the instruction by email to complete the procedure. For more information check Shipping & Returns.

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