Shipping & Returns

Shipping Method

SHADE-OFF delivers parcels all over the world via DHL Express, or GLS. All orders are processed within 1 working day. However, during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. SHADE-OFF will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of SHADE-OFF. Once orders are sent they can no longer be cancelled and change of delivery address is no longer possible, please make sure to fill out a correct address when checking out. Once you receive your parcel, you can ask for the return within 14 days you (or someone you nominate, other than a carrier) received the goods.

Orders

SHADE-OFF offers its services exclusively for its own Clients. The products on sale on the website shade-off.com are destined to the Final Customer. By “Final Customer” we intend person or persons who do not operate their own entrepreneurial nor professional activities that may include but not limited to the re-sale of merchandise purchased at shade-off.com. Therefore, SHADE-OFF requests Users who are not considered a “Final Customer” to get in touch using the re-seller section for business inquires. In regard to the commercial policy described above, SHADE-OFF reserves the right to not process orders from persons that are not the Final Customer and any other orders that are not in conformity with the said commercial policies. SHADE-OFF reserves the right to decline to process an order and/or offer services to anyone at any time. SHADE-OFF reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank. SHADE-OFF reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately. Once your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and SHADE-OFF will be completed when we email you that the goods have been dispatched. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of SHADE-OFF. We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Policy. We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from SHADE-OFF whether or not that merchandise has been sold, removing, screening or editing any materials or content on SHADE-OFF, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. Whilst every effort is made to make sure details on our website are accurate, we may from time to time discover an error in the pricing of products. If we discover an error in the pricing of a product in your order, we will let you know as soon as possible. We shall be under no obligation to accept or fulfil an order for a product that was advertised at an incorrect price and reserve the right to cancel such an order that has been accepted or is in transit. If you order a product that is priced incorrectly for any reason, we will email or telephone you to inform you that we have not accepted your order and/or that the relevant part of your order has been cancelled. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that products are recalled in transit, we will process your refund once the products have been returned to us.

Available Items

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed the next working day of the order’s placement. The amount of the transactions made by credit cards will be settled only when processing the order. Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.

Pre-Order item

A pre-order is the reservation of an item that is not yet available for sale, but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page. In case the merchandise in pre-order fails in delivery, SHADE-OFF will promptly inform and refund customers. SHADE-OFF will not be held responsible for a delay in shipment caused by circumstances beyond the control of SHADE-OFF that cause pre-ordered products to arrive at the warehouse later than the time specified on the product’s purchase page. In pre-order purchases credit cards are debited at the moment the order is placed. Regarding order with available items and pre-orderable items, shipment will happen in 2 different phases, Available merchandise will be shipped with standard shipping methods and Pre-orderable items will be shipped right after items are available in stock.

Shipping Costs

Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded. SHADE-OFF offers DDP (Delivery Duties Paid) shipping to all countries in the European Economic Area (EEA). Shipments to DDU (Delivery Duties Unpaid) countries may be subject to custom fees, import fees and taxes, these are the sole responsibility of the client and will not be reimbursed by SHADE-OFF.

SHIPPING RATE & DELIVERY TIMES

Orders are processed between 24/48h from Monday to Friday, on working days excluding holidays. Once shipped, arrival time of packages may vary from country to country.

Italy – Shipping costs: €9 (Free above €100) - approximately 1-2 working days (excluding the Italian Islands which may take 2-3 working days).

Europe – Shipping costs: €19 (Free above €200) - approximately 2-3 working days.

Countries included: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

North America & ROW – Shipping costs: €49 - approximately 4-5 working days.

Countries included: Albania, Andorra, Bosnia-Herzegovina, Canada, Gibraltar, Island, Canary Islands, Faroe Islands, Kosovo, Liechtenstein, Macedonia, Malta, Moldavia, Montenegro, Serbia, United States, Turkey.

Refund

In case customer requests the refund of the item(s) returned, the credit note will be issued after the parcel is returned to our warehouse and only after the quality check on the item(s). The refund procedure will take 10 days from the arrival of the item/s at the warehouse. Any changes in currency during the return period will not be reimbursed. Orders paid by credit card will be refunded to the original card used during checkout. The refunded amount will be available within the next billing statement. This may change depending on banks and credit providers, it could take up to 30 working days.

Returns

For any reason, customers can return the order, entirely or partially, within 14 days from the receipt of the goods. To request a return fill up the Return Form. Once completed, SHADE-OFF will accept the return within 24/48 business hours and a confirmation email will be sent to your address with the instruction to complete the procedure. Alternatively, please contact our Customer Care at support@shade-off.com for return approval. Please print the return paper and insert it in your package. Return shipping costs are at Customer’s charge, SHADE-OFF does not provide free returns and/or shipping labels. Customers may choose any courier or post service to ship returns. Returns must be shipped within 14 days from the order’s delivery date. Items must be returned in the same original conditions, neatly packed and with the SHADE-OFF hallmark still attached. 

Terms and Conditions of Return

The returned items must be sent back in their original packaging together with all the materials received with the item/s (dust bags, covers etc.). The item/s must be unharmed, unwashed, not worn or altered and must have all original security seals still attached. Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip or they will not be accepted. This is for hygiene reasons. We will not accept any returns that have been worn or are soiled. If the item does not fit these requirements the item will not be accepted and will be sent back to the customer at their own cost. All products are checked at the warehouse for any faults. However, if a customer receives an item not in the original state please contact support@shade-off.com. We have made every effort to display the colors of our products that appear on shade-off.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.